Why do my ANKER AeroClip 2 earbuds stutter or disconnect?

If the audio stutters or your earbuds disconnect, it may be related to one or more of the following factors. Please check each one:

 

1. Connection Distance: We recommend reducing the distance between the earbuds and your device, and avoiding obstacles, such as walls, between them.

 

2. Audio Codec: LDAC is less resistant to interference and is more prone to stuttering or disconnection in signal-heavy environments. We recommend switching to a different audio codec, such as AAC or SBC.

 

3. Network and Environmental Interference: A weak network signal or nearby interference sources, such as microwaves or Wi-Fi routers, can also cause stuttering or disconnection. Try switching networks or moving the earbuds and device to a different environment.

 

4. Firmware and System Version: Outdated earbud firmware or device software can also cause this issue. We recommend updating both to the latest version.

 

5. Crowded Locations: In crowded places, such as train station and waiting areas, stuttering or disconnection can occur due to the high density of nearby Bluetooth / Wi-Fi signals. This is normal in such environments.

 

6. Bluetooth Version Difference: A significant difference between your phone's Bluetooth version and the earbuds' version can also affect connection stability. ANKER AeroClip 2 supports Bluetooth 6.0. We recommend checking whether your phone supports Bluetooth 5.0 or later, as newer versions generally provide a more stable connection.

 

7. Single-Earbud Use: If you're only wearing one earbud while the other is far away, the distance between the two earbuds may also cause this issue. We recommend keeping them close while in use.

 

 


 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.

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