Open-ear earbuds are designed to provide a lightweight and comfortable listening experience without going into the ear canal. Compared with in-ear earbuds or noise-canceling headphones, they let you stay more aware of your surroundings, which makes them a good choice for walking, exercise, commuting, office use, and daily listening.

Because of their open design, they can feel more natural and comfortable during long listening sessions and do not create the same in-ear pressure as in-ear earbuds. At the same time, open-ear earbuds work differently from in-ear products. Because they do not create a tight seal, you may notice lighter bass, more outside noise, or some sound leakage in certain situations. These are normal characteristics of the open-ear form factor.

If you want stronger bass, better isolation, or better performance in noisy environments, in-ear or noise-canceling headphones may be a better choice for that situation.

• Why can people around me hear sound from my earbuds?

1. Understand Sound Leakage: Open-ear earbuds are designed to help you stay aware of your surroundings while providing a comfortable, spacious listening experience. Because the design allows sound to travel more freely, some audio may be audible to people nearby. This is an inherent characteristic of open-ear earbuds.

2. Adjust the Wearing Position: AeroClip 2 uses a directional acoustic design to minimize sound leakage, but some leakage is still possible. Change the wearing angle so the sound outlets are closer to your ear canals. This can help you hear your audio more clearly.

3. Adjust the Volume: If sound leakage is a concern, we recommend keeping the volume at 50% or lower in quiet environments. In noisier environments, adjust the volume as needed.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.