If you experience audio lag (for example, sound not matching video or delayed playback), please try the following steps:
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1
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Check the Bluetooth audio codec
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For Android devices:
Go to Settings > Bluetooth, tap on your connected soundcore Space 2, and select AAC if available.
You can also check or change the codec in the soundcore app.
For iOS devices:
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2
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Check the Bluetooth connection
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A weak or unstable connection can increase audio delay.
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Keep your phone or computer within 3 meters (10 feet) of the headphones. Avoid having walls, metal objects, or other obstacles between your device and the headphones.
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Turn off nearby wireless devices that are not in use, such as smartwatches and Wi‑Fi routers.
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3
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Check the system version
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Make sure your phone or computer is running the latest system version (e.g., Android 12 or later, iOS 16 or later).
System updates often include Bluetooth performance improvements.
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4
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Adjust device audio settings
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Turn off audio enhancement features such as 3D Sound or system equalizers. Try again to see if the delay improves.
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5
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Reset
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Reset the headphones.
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Ensure the headphones are powered on.
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Press and hold the Power button and Volume "+" buttons simultaneously for 5 seconds. The red power LED will flash slowly 3 times, indicating that the factory reset process has begun.
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If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
