If you notice that the sound from one side is louder or quieter than the other, please try the following steps in order:
Check the balance settings on your device.
-
The imbalance is sometimes caused by system or app settings.
-
On phones or computers:
Go to Settings > Sound / Audio and check whether the left-right balance is centered.
Note: On some devices, this option may be found under Accessibility.
-
In media apps:
Certain music or video apps have their own channel balance settings. Please make sure these are set to the center.
-
Reduce environmental interference
Wireless interference can occasionally affect audio stability.
-
Move away from potential interference sources such as Wi‑Fi routers, microwaves, or other Bluetooth devices.
-
If possible, test the headphones in a quieter environment with minimal sources of wireless interference.
-
Try a different Bluetooth audio codec.
Some Bluetooth audio codecs may behave differently depending on device compatibility.
Open your phone's Developer Options and try switching the Bluetooth audio codec (for example, between SBC and AAC). After changing the codec, reconnect the headphones and try again.
-
Test with different audio content.
Play different songs or videos to rule out an issue with a specific audio file or stream. Some audio sources may have built‑in channel imbalance.
-
Reset the headphones.
-
Ensure the headphones are powered on.
-
Press and hold the Power button and Volume "+" buttons simultaneously for 5 seconds. The red power LED will flash slowly 3 times, indicating that the factory reset process has begun.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
