If the soundcore app settings don't seem to take effect, or the firmware update fails on your Q31i, it is usually related to the scope of the EQ settings or the firmware update process. Most cases can be resolved by following the steps below.
Before You Start: Please make sure the headphone is powered on and connected to a device.
Troubleshooting Steps:
EQ and sound effect settings have no effect on call quality: The EQ and sound effect settings in the soundcore app only apply to media playback (such as music, video, and podcasts) and do not affect call audio quality. If you feel the call quality has not improved after adjusting the EQ, this is expected behavior—try adjusting the call settings on your phone or in the calling app instead.
If the firmware update fails, please check the following:
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Do not disconnect the headphone during the firmware update.
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Do not disconnect the network during the firmware update.
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Do not close the app during the firmware update.
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Make sure the headphone stays in standby mode during the firmware update.
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Go to "Settings" > "App management" on your phone and clear the soundcore app cache.
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Try updating again.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
