If music plays from your phone speaker instead of your Q31i, it is usually related to the device's audio output settings or a Bluetooth connection glitch. Most cases can be resolved by following the steps below.
Before You Start: Please make sure the headphone is powered on and connected to a device.
Troubleshooting Steps:
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Check the device settings:
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When troubleshooting sound playing from the phone speaker, the steps vary by phone—below are the specific instructions.
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iPhone: After entering the Emergency or Power-off screen and returning to the music player, sound may play from the phone speaker—this is a known system-level behavior. Try disconnecting and reconnecting Bluetooth, or factory reset the headphone and pair it again. Go to "Settings" > "Accessibility" > "Audio Call Routing" and set it to "Bluetooth Headphone".
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Android: After connecting the headphone to the phone or tablet, go to "Settings" > "Bluetooth", find the headphone's Bluetooth name, tap the settings icon on the right, and make sure both "Media Audio" and "Call Audio" are enabled.
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Restart Bluetooth: Some data may be lost during the connection process and cause an issue. Turn Bluetooth off and back on, then pair the headphone again.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance
