Why does the person on the other end of the call only hear a low and unclear voice?
We suggest trying the following:
- If you only use one earbud, make sure the other earbud is in the charging case. - Try different sizes of ear tips that come with the earbuds and make sure you're wearing them in the correct position to create a tight seal. - Please make sure the audio output device chosen is "Soundcore Sport X10" on the connected device. - If you make a call via an app, please try using your phone to make a call and see if the problem still persists. - Try testing your earbuds with a different Bluetooth device in a different environment to see if it makes any difference.
If you have additional questions, please contact us at service@soundcore.comfor further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
Why does the person on the other end of the call only hear a low and unclear voice?
