The product's serial number is a unique identifier that differentiates it from other products of the same brand or model, tracking key information such as production batches, dates, and warranty periods. This is distinct from the software serial number in the supporting soundcore APP. For warranty claims, submit the product serial number, not the software SN.
We've provided SN locations for reference. Most soundcore products on sale can be identified by a 16-digit number on the packaging, e.g., SN: XXX123.
1. True Wireless Earbuds
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2. Over-ear Headphones
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Etched on the shaft of the headphones |
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3. Neckband Headphones&soundcore Frames
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4. Open-Ear Headphones
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If you can't find the SN or the SN is illegible, a picture of the product itself with the Anker or soundcore logo showing is also helpful for the warranty claim.
If you do not find the reset steps for your soundcore earbuds/headphones model, please don't hesitate to contact soundcore customer service for assistance.
