What should I do if I can't find Sport X10 in the Soundcore app?
We suggest trying the following:
1. Pair the earbuds with your phone. Currently, the Soundcore app is not available for computers. 2. Open the Soundcore app, and choose "Add Devices" > Headphones, Speakers, and Frames to find your device. 3. If you cannot find Sport X10 in the list, please choose“Set up Manually” > Sport > Sport X10. 4. If you cannot find Sport X10 in the list, please update the app to the latest version (3.0.1 or above). Alternatively, you can uninstall and then reinstall the Soundcore app. If the problem still persists, contact us and let us know the version of the Soundcore app and the phone model you're using so we can assist you better.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
