A PIN or password is NOT needed when pairing a Soundcore speaker with a device. Hence, if you encounter an issue during the pairing process, please try these steps:

- Confirm that Soundcore is fully charged and not connected to other devices

- Forget all Bluetooth pairing records on your device

- Reboot your Soundcore and your device

- Disable and then enable Bluetooth on your device

- Reset Soundcore by holding Bluetooth button for 5-8 seconds

- Connect Soundcore to a different device

- Update the Bluetooth driver on your device to the latest version if you're using a computer or laptop

If the issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat them.