1.What is warranty registration and why register?

Warranty registration activates your product's official warranty coverage with Soundcore. Once registered, you'll enjoy:

• Faster warranty claims — skip the back-and-forth and get support more efficiently

• Priority customer service — registered users get dedicated assistance

• Exclusive updates — be the first to receive product news, feature updates, and special event invitations

Beyond standard warranty coverage, registering also connects you directly with our support team, who can help you faster and more flexibly than going through retail channels alone:

• Need a price difference adjustment? We'll handle it.

• Missing an accessory or cable? We'll send you a replacement.

• Got an issue that doesn't quite fit a standard claim? We'll work with you to find a solution — saving you time and hassle.

2.Bought on Amazon? 

Don't bother with Amazon's return process — contact us directly for returns, refunds, or exchanges. We'll handle it for you, fast and hassle-free.

All Soundcore products purchased from official channels are eligible, including:

• Official websites (soundcore.com)

• Amazon, Aliexpress, eBay, Bestbuy, TikTok, Lazada, Shopee, Walmart, Newegg, Costco, MSD and other authorized retailers

3.Step-by-Step Guide

Already got your hands on a Soundcore device? 

First things first — connect it via Bluetooth and add it in the Soundcore app. It only takes a minute and unlocks everything below.

Step 1 – Go to the Home page

Open the soundcore app. On the initial screen, tap the Home icon at the bottom right corner.

Step 2 – Find E-Warranty Card

On the Home page, tap E-Warranty Card to enter the warranty section.

Step 3 – Select your device

You'll see a list of your added devices, each marked with one of two statuses:

Warranty Authorized – This device is already registered. No further action needed.

Warranty Unauthorized – This device still needs warranty registration. Tap it to proceed.

Step 4 – Fill in and submit

Scroll down the registration form, complete all required fields, upload the requested images (e.g., proof of purchase), then tap the Complete Registration button.

Step 5 – Confirmation

Once submitted, you'll see a confirmation screen. Your e-warranty registration is now complete. The device status will change to "Warranty Authorized."

Step 6 – View registered warranty cards

Scroll to the bottom of the registration page and tap here to view all your previously registered warranty cards.

Frequently Asked Questions

Q: What if I don't have an order number?

• Official website orders — Log in to your account, and your order details will appear automatically.

• Amazon orders — Find your order number in your Amazon order history.

• Other retailers — Check your purchase receipt or confirmation email (you'll need to upload a proof of purchase or receipt).

Q: How do I check my warranty status?

You can check in two ways:

1. Go to the E-Warranty Card page — all your devices and their statuses are listed there.

2. Scroll to the bottom of the registration page and tap "Already registered? Check your warranty status here."

Q: Why don't I see my device in the warranty list?

Make sure the device is connected via Bluetooth and has been added in the Soundcore app first. Only added devices will appear in the E-Warranty Card list.

Q: Can I register multiple devices?

Yes. Repeat Steps 3–5 for each device marked as "Warranty Unauthorized."

Q: What documents do I need to upload?

Typically, you'll need to upload a proof of purchase (receipt or invoice). Specific requirements are listed on the registration form.