What should I do if any of the following connection problems occur?

What should I do if any of the following problems occur?
1. Cannot pair or reconnect with my device.
2. One side does not pair with the other side or my device.
3. No music plays after connecting with my device.
4. Only one earbud has sound.

We suggest trying the following:
1. Remove the protective film covering the connectors on the earbuds.
2. Reboot the Bluetooth device you're using (such as a phone or computer). Forget all the pairing records of your earbuds on your device and turn off Bluetooth.
3. Reset the earbuds as per the steps below (make sure your earbuds have enough battery).
- Place the earbuds in the charging case and leave the case open.
- Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally.
When resetting the earbuds, make sure the earbuds are properly connected with charging points in the case, or it may cause resetting failure.
4. Turn on the Bluetooth of your device and search for Soundcore Sport X10 and pair.
If there is a pop-up window to confirm pairing for "Soundcore Sport X10," please select "Pair." If you accidentally select "Cancel," you need to refresh (turn off and turn on) the Bluetooth of your device and pair the earbuds again.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.