Soundcore

What should I do if any of the following charging issues occur?

What should I do if any of the following charging issues occur?
1) The earbuds don’t recharge in the charging case.
2) The earbuds stay connected to the device even after being placed in the charging case with the lid closed.
3) The earbuds don't turn on when taken out of the charging case.

We suggest trying the following:
1. Confirm the charging case has power left (open the charging case to check if there is white light flashing).
2. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry from sweat and water. Then put the earbuds correctly into the case. The first light flashes twice when the left earbud is placed in the case. The third light flashes twice when the right earbud is placed in the case.
3. Please use the certified charging cable and wall charger;
4. Please check whether the ear tips are installed properly;

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.