What should I do if Sport X10 has low volume when connected to a Windows computer?
We suggest trying the following:
1. Reset the earbuds. Make sure your earbuds have enough power, then: - Place the earbuds in the charging case and leave the case open. - Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. 2. Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you choose the right mode (For audio/video, choose Stereo, and for the mic, choose Hands-Free). Turn up the volume of your computer, earbuds, and song/video to the maximum. 3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
If you have additional questions, please contact us at service@soundcore.comfor further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
