What should I do if Sport X10 has low volume when connected to a Mac computer?
We suggest trying the following:
1. Reset the earbuds. Make sure your earbuds have enough power, then: - Place the earbuds in the charging case and leave the case open. - Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. 2. Clear all pairing records on your Mac computer and re-pair your earbuds. Turn the volume down one notch on your Mac computer. Then turn up the volume of your computer, earbuds, and music/video to the maximum. 3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
What should I do if Sport X10 has low volume when connected to a Mac computer?
