What should I do if Sport X10 earbuds disconnect or the sound is choppy?
Kindly know that this doesn't necessarily mean there is an issue with the earbuds, but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.
To fix this issue, please try the following:
1. Fully charge and reset your earbuds as stated below and re-pair them. - Place the earbuds in the charging case and leave the case open. - Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally. 2. Check the earbuds by listening to a downloaded song/video. 3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.
If you have additional questions, please contact us at service@soundcore.comfor further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
What should I do if Sport X10 earbuds disconnect or the sound is choppy?
