What should I do if Sport X10 connects to my device when they are in the case?
We suggest trying the following:
1. Rotate the ear hook to the "closed" position.
2. Clean the earbuds and make sure they are dry.
3. Put your earbuds into the charging case and close the lid.
4. Wait for 6 seconds and open the lid.
5. If it fails, try again.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
1. Rotate the ear hook to the "closed" position.
2. Clean the earbuds and make sure they are dry.
3. Put your earbuds into the charging case and close the lid.
4. Wait for 6 seconds and open the lid.
5. If it fails, try again.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.
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