To fix the charging issue, you can try the following steps:

• Wipe clean the tip of the charging cable.
• Try using a different cable and wall charger(can output 5V/3A) to recharge the speaker.
• Power it on, hold the bluetooth and volume+ button for 5-8s.
• Recharge it for at least half an hour in case the speaker is over-discharged.

Note: Please avoid using the speaker while it is charging since it decreases the estimated lifespan of the speaker. Moreover, most of our speakers have a built-in rechargeable battery and we’re not able to replace the battery. 

If you have additional questions, please contact us for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.