The serial number (SN) is a unique identifier for your product and is often used for warranty verification and customer support. Please provide the SN when requested so we can better assist you with product verification and after-sales support.

You can use the SN to help identify your product model and service information.

You can find your earbuds' serial number (SN) in either of the following ways:

1. Open the soundcore app, connect your earbuds, and check the device page for the serial number.

2. Check the laser-engraved information on the inside of the charging case hinge.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.