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How to Fix the Disconnecting and Sound Interrupted Issues for Liberty 4 Pro

Are you experiencing issues with your soundcore Liberty 4 Pro earbuds disconnecting or sound interruptions? Don't worry - there are some steps you can take to fix them. In this article, we'll guide you through some of the most effective ways to resolve disconnecting and sound interrupted issues on your soundcore Liberty 4 Pro earbuds.

 

Connectivity issues might not necessarily be due to the earbuds but could be related to the connected device or the environment. Bluetooth signals can be affected by obstructions like walls, pillars, home appliances, and Wi-Fi. To ensure a stable connection, we recommend avoiding these obstructions.

 

To fix this issue, please try the following:

 

1. Fully charge your earbuds and reset them by following these steps:

- Place the earbuds into the charging case and leave the case open.

- Press and hold the touch bar on the charging case for 5 seconds. A function menu will appear on the case's display. Slide to select Reset, then double-tap to confirm. After the reset is completed, a "Reset Successful" prompt will appear along with a single-tone chime, which will fade after 2 seconds. This confirms a successful reset.

Note: Ensure the earbuds are properly placed in the charging case and that the battery level is displayed on the charging case's screen for a successful reset.

 

2. Turn off Dual Connections in the soundcore app.

 

3. Test the earbuds by playing downloaded music/videos.

 

4. Test your earbuds with a different Bluetooth device in a different environment to see if the issue persists.


If you have any more issues or your issue has not been resolved, please contact us for further assistance.
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