Normally the Bluetooth signal might be affected by obstructions, such as clothes, walls, pillars, home appliances, Wi-Fi, etc. The issue of voices cutting in and out is also affected by the battery life and Bluetooth range.
If the sound from your Soundcore Motion Boom Plus speaker is cutting in and out, you can try the following steps:
- Confirm the speaker is fully charged.
- Turn it on, hold the bluetooth button and volume+ button at the same time for 5-8s.
- Restart your speaker and the device it is paired with to test again.
- Maintain a short distance between your speaker and the paired device.
- Try connecting the speaker with another device if possible and try another app or audio source.
- Ensure there are no physical objects that may be interfering with the Bluetooth connection from the speaker to the device, such as a doorway or a wall.
If you have additional questions, please contact us for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
