If you're experiencing bluetooth disconnecting issue, you can try the following steps:
- Confirm the Soundcore Motion Boom Plus speaker is fully charged and it's not paired with other devices.
- Forget all Bluetooth pairing records on your phone.
- Reboot your Soundcore Motion Boom Plus speaker and your phone.
- Disable and enable Bluetooth on your phone.
- Power it on, hold the bluetooth and volume+ button for 5-8s to reset the speaker.
- Try to connect the Soundcore Motion Boom Plus speaker to another device.
- Put the Soundcore Motion Boom Plus speaker closer to your phone.
If you have additional questions, please contact us for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
