Why am I not hearing any sound on the left side of my Life P2 Mini and both earbuds are not pairing?

Try the following general troubleshooting steps to see if it works:
- Remove the protective film covering the connectors on the earbuds.
- Reboot the Bluetooth device, such as a phone or computer. Forget all the pairing records on your device and turn off Bluetooth.
- Reset the earbuds as per the steps below and make sure your earbuds have enough battery.
- Place the earbuds into the charging case and keep the case open.
- Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging case flash white 3 times and then flash white in sequence continuously. This confirms that the reset was successful and the headphones are in pairing mode.
- When resetting the earbuds, make sure the earbuds are connected to the case, or it may cause resetting failure. The first and third LEDs will flash to indicate that they are properly connected. (The first LED flashes twice when the left earbud is in the case, and the third LED flashes twice when the right earbud is in the case).
- Turn on the Bluetooth of your device and search for Soundcore Life P2 Mini and pair.
- If there is a pop-up window to confirm pairing for "Soundcore Life P2 Mini," please select "Pair." If you accidentally select "Cancel," you need to refresh (turn off and turn on) the Bluetooth of your device and pair the earbuds again.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.