We all use true wireless earbuds in our daily lives and while they sound awesome and are super convenient, sometimes you find yourself in an unexpected situation which needs solving ASAP! So, here's some helpful tips to solve common issues you may encounter:   

 

How to Fix the Most Common Issues with True Wireless Earbuds

 

Here's some easy ways to get the music playing again! 

 

Your True Wireless Earbuds Won't Pair with Your Device 
 

Step1: Go to your device's Bluetooth menu and delete the pairing record for the true wireless earbuds, then turn off Bluetooth. 

 

Step 2: Reset your true wireless earbuds. Follow the instructions for your specific model, which you can find in its quick start guide, in the FAQ section on the Soundcore.com product page, or on the Soundcore YouTube channel.

 

Step 3: Turn on your device's Bluetooth again, search for your true wireless earbuds, and pair.

 

You could also:

 

• Test your true wireless earbuds with a different device to check if the problem is caused by compatibility issues.
• Ensure there are no physical objects hindering the Bluetooth connection.

There's a Problem with Your True Wireless Earbuds' Sound 

 

Try cleaning your true wireless earbuds. Simply remove the ear tips and use an alcohol wipe to clean away debris that may have built up on them. 

 

Or, follow the steps in  "Your True Wireless Earbuds Won't Pair with Your Device" to reset and re-pair your true wireless earbuds. 

 

There's a Problem with Your True Wireless Earbuds' Microphone

 

Here's some things you can try:  

 

• Fully charge your true wireless earbuds.

• Follow the steps in "Your True Wireless Earbuds Won't Pair with Your Device" to reset and re-pair your true wireless earbuds.

• Make sure you choose your true wireless earbuds as the audio source when answering a call via your phone instead of via your true wireless earbuds.

• Go to a quiet place and make a standard phone call (not using an app, VoIP, Messenger, etc.) to see if it makes any difference.

• Test your true wireless earbuds with a different device to check if the problem is caused by compatibility issues.

• If your true wireless earbuds support the Soundcore app, check that you're using the latest firmware version, then check the microphone again.

How to Update Firmware

 

Note: Only true wireless earbuds which support the Soundcore app have the ability to upgrade their firmware version. 

 

Before you start, make sure that:

 

• Your true wireless earbuds have enough power (over 20%)
• Make sure that the left and right earbuds are connected to the Soundcore app
• Do not use your true wireless earbuds during the firmware update process
• Keep the true wireless earbuds in their charging case and ensure the case lid is open

Follow the instructions on the Soundcore app and check out the "How to Update Firmware" for your specific model on the Soundcore YouTube Channel. 

 

How to Contact us 

 

You can email service@soundcore.com or go to https://us.soundcore.com/pages/contact-us for all the relevant phone numbers and live chat.