Low volume when connected to a specific device is usually a system-level setting, rather than an issue with the earbuds. Here's how to fix it on each platform.

What should I do if the volume on my soundcore P42i is low when connected to a Mac?

1. Ensure the charging case has enough power, then reset the earbuds:

• Place the earbuds in the charging case and leave the case open.

• Press and hold the button on the charging case for 10 seconds until the LED indicator flashes quickly 3 times, confirming the reset is successful.

2. Re-pair the earbuds and turn up the volume on both your Mac and the media player to the maximum.

3. Gently clean the mesh filter on the rubber ear tips and the metal mesh underneath using a cotton swab dipped in a little rubbing alcohol.

What should I do if the volume on my soundcore P42i is low when connected to a Windows PC?

1. Ensure the charging case has enough power, then reset the earbuds:

• Place the earbuds in the charging case and leave the case open.

• Press and hold the button on the charging case for 10 seconds until the LED indicator flashes quickly 3 times, confirming the reset is successful.

2. Re-pair the earbuds and turn up the volume on both your PC and the media player to the maximum.

3. Gently clean the mesh filter on the rubber ear tips and the metal mesh underneath using a cotton swab dipped in a little rubbing alcohol.

What should I do if the volume on my soundcore P42i is low when connected to an Android phone?

1. Enable "Disable absolute volume" in Developer Options or select "Sync volume with phone" in your Bluetooth settings.

2. Ensure the charging case has enough power, then reset the earbuds:

• Place the earbuds in the charging case and leave the case open.

• Press and hold the button on the charging case for 10 seconds until the LED indicator flashes quickly 3 times, confirming the reset is successful.

3. Re-pair the earbuds and turn up the volume on both your phone and the media player to the maximum.

4. Gently clean the mesh filter on the rubber ear tips and the metal mesh underneath using a cotton swab dipped in a little rubbing alcohol.

Check if the Volume Limit is enabled in the soundcore app.

Path: Open the app > Hearing Health > Settings > Volume Limit.

5. Note: This feature requires app version v5.0.20 or later.

What should I do if the volume on my soundcore P42i is low when connected to an iPhone?

Disable the maximum volume limit on your iPhone.

1. Path: Settings > Sounds & Haptics > Headphone Safety > Reduce Loud Sounds.

2. Ensure the charging case has enough power, then reset the earbuds:

• Place the earbuds in the charging case and leave the case open.

• Press and hold the button on the charging case for 10 seconds until the LED indicator flashes quickly 3 times, confirming the reset is successful.

3. Re-pair the earbuds and turn up the volume on both your iPhone and the media player to the maximum.

4. Gently clean the mesh filter on the rubber ear tips and the metal mesh underneath using a cotton swab dipped in a little rubbing alcohol.

Check if the Volume Limit is enabled in the soundcore app.

Path: Open the app > Hearing Health > Settings > Volume Limit.

5. Note: This feature requires app version v5.0.20 or later.

If you need further assistance, please don't hesitate to contact us.