A popping sound during bumpy rides is a known physical phenomenon, not a product defect. Here's why it happens and what you can do.

Hearing a popping noise in Noise Cancelling mode during bumpy rides is a common physical phenomenon. Intense vibrations cause tiny gaps or sudden air pressure changes between the earbuds and your ear canals. The ANC microphones misinterpret this as external noise and generate a compensation signal, resulting in a "popping" sound.

You can try the following methods to mitigate this:

• Change to ear tips that better fit your ear canals to ensure a tight seal.

• Lower the ANC level (multi-level adjustment is supported).

• Temporarily switch to Transparency mode or turn off ANC on bumpy roads.

• If you need further assistance (e.g., to confirm if it's a hardware issue), please contact customer support.

If you need further assistance, please don't hesitate to contact us.