1. Please adjust the fit to ensure a proper seal.

2. Try different ear wing sizes to ensure the ones you use fit well and create a tight seal. If one of your ear wings doesn't fit properly, try combining different sizes (e.g., using a size 2 ear wing on the left and a size 3 ear wing on the right).

3. Insert the earbuds into your ears and rotate them gently until they feel secure.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.