A failed firmware update can usually be resolved by following a few simple steps.

1. If the download fails, restart the download in an area with a strong, stable network connection.

2. If the installation fails, uninstall and reinstall the soundcore app, restart your phone, and try again.

3. Try updating on a different phone.

Adjust your phone's location permissions.

Path: Settings > Privacy > soundcore > Location > Allow Only While Using the App.

4. If the update consistently fails, please contact support with your phone model and the SN (Serial Number) shown in the app.

If you need further assistance, please don't hesitate to contact us.