If the person you're calling sounds choppy or robotic, the issue is usually a Bluetooth stability problem. Here's how to fix it.
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Try different ear tip sizes and ensure a proper fit for a tight seal. Poor fit can negatively affect call performance.
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Fully charge the earbuds and reset them by following these steps:
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Place the earbuds in the charging case and leave the case open.
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Press and hold the button on the charging case for 10 seconds until the LED indicator flashes quickly 3 times, confirming the reset is successful.
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Ensure "soundcore P42i" is selected as the audio output device on your connected device, then turn up the volume.
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If you are making a call via a third-party app, try making a standard phone call to see if the issue persists.
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Test the earbuds with a different Bluetooth device in various environments to see if there is any difference.
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Try calling a different contact to ensure the issue isn't caused by a poor network connection on the other party's end.
If you need further assistance, please don't hesitate to contact us.
