1. If the download fails, please try again in an environment with a stable internet connection.

2. If the installation fails, uninstall and reinstall the soundcore app, restart your phone, and try again.

3. Try using a different phone.

4. Modify location permissions and settings: Go to Settings > Privacy > soundcore > Location > Allow Only While Using the App.

If the issue persists, please provide your phone model and the serial number from the app and we'll look into it.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.