If your earbuds or charging case aren't charging as expected, here's a step-by-step guide to get things working again.

1. Ensure nothing is blocking the charging pins on the earbuds or in the case. When you place each earbud into the case, the LED indicator should light up for 1 second and then turn off, confirming a proper connection.

2. Clean the charging pins on the earbuds and the case with a dry cloth or a cotton swab dipped in a little rubbing alcohol for a better connection.

Try using a different charging cable and wall charger. Ensure the charging case has enough power; it cannot charge the earbuds if its battery is below 10%.

3. If you have not used the earbuds for a long time, please charge them for at least 2 hours first to see if that helps.

If you need further assistance, please don't hesitate to contact us.