Experiencing issues with your earbuds not charging or powering on can be frustrating. Here are some steps you can follow to troubleshoot and resolve these problems.

What should I do if one of the earbuds fails to power on or pair?

Reset the earbuds by following these steps:

Return the earbuds to the charging case and leave the case open. Press the button on the case for more than 10 seconds. After 3 seconds, the indicator light will start to flash in a flowing pattern. After 10 seconds, the light will turn solid white and remain on for 5 seconds, indicating a successful reset.

What should I do if my earbuds cannot be powered on?

Charge the charging case for at least one hour and place the earbuds into the case to recharge them.

What should I do if my earbuds cannot be recharged by the charging case?

1. Make sure the charging case is fully charged.

2. Make sure the charging pins on the earbuds and the pogo pins on the charging case are in good contact. Try wiping the pins with alcohol.

3. If the issue persists, try resetting the earbuds: Return the earbuds to the charging case and leave the case open. Press the button on the case for more than 10 seconds. After 3 seconds, the indicator light will start to flash in a flowing pattern. After 10 seconds, the light will turn solid white and remain on for 5 seconds, indicating a successful reset.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.