When you first receive your new earbuds, it's natural to be excited to try them out. However, sometimes you may encounter issues such as the earbuds not powering on or failing to pair with your device. In this article, you will find some steps to resolve these problems:

1. Charging the charging case for more than half an hour.

2. Wipe the charging pins on both the earbuds and the charging case with a damp towel.

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.