Hearing unexpected noise from your earbuds can have several causes depending on the mode you're in and when it occurs. Here's a systematic approach to narrowing it down.
If Noise Appears Specifically in Noise Cancelling Mode
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Ensure you are wearing the earbuds correctly and securely by following these steps:
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Check the L/R logo on the inner side of the earbuds. Insert them into your ears and twist to find the most comfortable position.
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Try different ear tip sizes to ensure a tight seal. If one earbud doesn't feel secure, try mixing sizes (e.g., medium for the left ear, large for the right).
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Set Noise Cancelling to Natural Mode (Level 3) in the app. Path: Open the app > Noise Cancellation > Natural Mode > Level 3.
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Switch to Normal mode to see if the noise persists.
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In Noise Cancelling mode, the microphones capture ambient noise and generate inverse sound waves to cancel it out. This real-time processing naturally produces a very low level of electronic noise from the circuit itself.
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All electronic devices have inherent floor noise (like a faint static sound) when operating. While usually imperceptible, you might notice it if you have highly sensitive hearing.
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Test the earbuds with different audio sources and Bluetooth devices (phone/tablet, etc.) to see if the issue persists.
Note: Active Noise Cancelling cannot completely eliminate all environmental noise. In particularly loud or noisy environments, some background noise may still be audible.
If you need further assistance, please don't hesitate to contact us.
