If you are experiencing sound issues with your earbuds, follow these steps to resolve the problem:

What should I do if one earbud has no sound?

1. Return the earbuds to the charging case and then remove them to reconnect.

2. If the issue persists, reset the earbuds: Return the earbuds to the charging case and leave the case open. Press the button on the case for more than 10 seconds. After 3 seconds, the case indicator light will start flashing white. After 10 seconds, the case indicator light will quickly flash white three times, indicating a successful reset.

When Dual Connections is enabled, what should I do if there is no sound after switching to the other device?

1. Ensure the other device has paused music playback and is not using the audio channel.

2. Switching between devices may take around 20 seconds due to potential compatibility issues.

What should I do if one earbud has no sound when connected to a MacBook?

Check Volume Balance in More Settings on your MacBook to ensure it is not set to left or right. If it is, adjust the balance by dragging the Balance slider to the midpoint.

What should I do if the volume is low when my earbuds are connected to my computer?

1. Ensure the audio channel is set to Stereo mode when connected to the computer.

2. Ensure your audio player is set to maximum volume, as the volume of the audio player and the computer need to be adjusted separately.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.