1. Download the latest version of the soundcore app from your app store. If you already have the app, uninstall and reinstall it.

2. Pair your earbuds with your phone. Currently, the soundcore app does not support use on computers.

3. Open the app, tap the grid icon on the bottom left corner to enter My Devices, then tap Add Device. The app will automatically connect to soundcore Liberty Buds.

Note: You must enable location permissions the first time you use the app.

4. If the connection fails, go to Set Up Manually > Liberty Series > soundcore Liberty Buds to check if it can be added manually. If you can't find the model, please take a screenshot of the page and send it to us.

5. Ensure your phone isn't connected to other Bluetooth devices. If so, disconnect them, then try connecting through the app again.

6. If the issue persists, uninstall and reinstall the app.

7. Devices running below iOS 13 (excluding iOS 13) do not support connection with soundcore Liberty Buds.

If the issue persists, please contact our customer service and provide your phone model, app version, and screenshots from Step 4.

If the first connection was successful but subsequent connections fail:

1. Check if Dual Connections is enabled. Your earbuds can only connect to the app on one device at a time. If the app is open on another device, close it there and then try again.

2. Restart the device or try connecting with a different one.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.