- Keep the earbuds in the charging case and ensure the case lid is open.

- Make sure the earbuds have enough power (over 20%).

- Do not use the earbuds during the update.

- Try updating again.

- If possible, attempt the update on another device.

- Avoid performing the update in areas with potential interference (e.g., dense Wi-Fi networks, cell towers). Then, try the update again.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.