It's likely the Soundcore Flare speaker has encountered an error when working with some devices, such as a Samsung Galaxy smartphone. It may keep showing "an app is needed" when trying to connect in the Soundcore app.
You can try the following steps:
- Uninstall and reinstall the Soundcore app.
- Factory reset the speaker. Press and hold the "BassUp" and "Play/Pause" buttons for 8 seconds at the same time to reset. When the speaker resets successfully, the BassUp and light indicators will flash twice and the speaker will power off.
- Confirm the speaker is paired with your phone via Bluetooth.
- Try the speaker with another phone.
If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
