If there is no sound when your Flare is connected to a computer via Bluetooth, try the following steps:

1. Close all media applications on your PC (such as Windows Media Player)

2. Change the default output device on your PC to "Flare"

For Windows: Settings > System > Sound > Output

For Mac: System Preferences > Sound > Output

If the issue persists, try updating the Bluetooth driver of your PC to the latest version. Then, reset Flare by holding the BassUp and Play/Pause buttons at the same time for 8 seconds (when it resets successfully, the BassUp and light indicators will flash twice and the speaker will power off automatically).

If you still have any concerns regarding this sound issue, please contact Soundcore customer service and make sure to mention that you've tried the listed steps above for a quick and accurate solution.