If your Space One Pro headphones do not produce sound when connected to your computer, follow these steps to troubleshoot.

Make sure your computer has selected the headphones as the output device.

On Windows computers:

• In computer settings: For input, select "soundcore Space One Pro Hands-Free AG Audio." For output, select "soundcore Space One Pro Stereo."
• For conference call software: Select "soundcore Space One Pro Hands-Free AG Audio" for both input and output.

On macOS computers:

• In computer settings: Select "soundcore Space One Pro" for both input and output.
• For conference call software: Select "soundcore Space One Pro" for both input and output.

When your headphones are connected to two devices, A and B, at once, if A's audio app has dynamic ads, including silent ads, playing, even if it's in the background, it may dominate the sound channel. When you switch to B, you might experience silence in the headphones. To resolve this, close the app on A and try playing audio on B again.

By following these steps, you should be able to resolve this issue with your Space One Pro headphones.