Details
Related Articles
Manuals & Downloads
Support Videos
What Should I Do if I Encounter Issues with Multipoint Connection?

Experiencing issues such as no sound while using Multipoint Connection can be frustrating. Here are some steps you can take to resolve them.

 

1. Disconnect your headphones from your device and forget them in your device's Bluetooth records. Then, reboot your Bluetooth device.

2. Keep the headphones turned on and reset them by pressing and holding the power button and "+" button for 5 seconds.

3. Try using Multipoint Connection with two other devices if possible.

4. Upgrade the firmware to the latest version via the soundcore app.

 

By following these steps, you should be able to resolve most issues with Multipoint Connection.


If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
What Should I Do if I Encounter Issues with Multipoint Connection?
Download
Applicable for those products :
Resolved
Unresolved
Copied
22 Results
How to Enable LDAC for Space One Pro
6272 views/5 likes/2024-09-04 10:55:16
soundcore Space One Pro Headphones FAQ
4444 views/1 likes/2025-04-08 16:03:23
Understanding and Troubleshooting Headphone Noise Issues
3226 views/1 likes/2025-04-08 16:03:41
How to Enable Multipoint Connection for Space One Pro
2118 views/1 likes/2025-04-08 16:03:24
How to Improve the Sound Quality of Space One Pro
2016 views/1 likes/2025-04-08 16:03:28
What Should I Do if I Cannot Access the soundcore App?
2239 views/1 likes/2025-04-08 16:03:29
How to Reset Space One Pro
1601 views/1 likes/2025-04-08 16:03:29
View More
Manuals & Downloads
EU Declaration of Conformity for soundcore A3i_A3992
Download
A3961 QSG V2(1)
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_QSG
Download
Liberty 4_A3953_QSG
Download
View More
Support Videos
How to use Liberty 4 Wellness features
How to use Liberty 4 Wellness features
How to Wear Liberty 4 and Change Eartips
How to Wear Liberty 4 and Change Eartips
How to Pair and Reset Sport X10
How to Pair and Reset Sport X10
How to solve a connection issue on Sleep A10
How to solve a connection issue on Sleep A10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Use Features On the Soundcore App for Sport X10
How to Use Features On the Soundcore App for Sport X10
View More
Contact Us