If you're having trouble accessing the soundcore app, here are some steps you can take to resolve the issue.

1. Check Device Connections

When the headphones are connected to two devices, you can only access the soundcore app on one. Verify if the app is open on both devices. If so, make sure the app is closed on one of the devices and try again.

2.  Call Interference on iOS Phones

If you’re unable to access the soundcore app on an iOS phone, ensure you’re not trying to do so during a call, as the app cannot be opened while on a call. Try again after the call ends.

By following these instructions, you should be able to resolve most issues related to accessing the soundcore app.