If the soundcore app isn't recognizing your earbuds, follow these steps.
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Download the latest version of the soundcore app from your app store. (If you already have it, we recommend uninstalling and downloading it again, rather than simply updating it).
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Pair the earbuds with your phone. Currently, the soundcore app does not support computers.
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Open the app and tap "Add Device." The app will automatically connect to the earbuds. You must grant location permissions when opening the app for the first time.
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If the connection fails, tap "Set Up Manually" > "Other Series" > "soundcore P42i" to check if you can add it manually. If you can't find the model on this screen, take a screenshot to send to customer support.
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Uninstall and reinstall the app.
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Check if your phone is connected to other Bluetooth devices. If so, disconnect them before connecting to the app.
Systems older than iOS 13 do not support connection with soundcore P42i.
If you still cannot connect, please contact support and provide your phone model, app version, and the screenshot mentioned in step 4.
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If it connected successfully the first time but fails later:
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Check if Dual Connections is active. If the earbuds are connected to the app on Phone A, they cannot connect to the app on Phone B. Close the app running in the background on Phone A.
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Restart your device or try connecting with a different device.
If you need further assistance, please don't hesitate to contact us.
