If the person you're calling says you sound distant or muffled, these steps will help ensure your microphone is set up correctly.
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If you are only using one earbud, ensure the other is stored inside the charging case.
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Try different ear tip sizes and ensure a proper fit for a tight seal. A poor fit can negatively affect call performance.
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Ensure "soundcore P42i" is selected as the audio output device on your connected device, then turn up the volume.
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If you are making a call via a third-party app, try making a standard phone call to see if the issue persists.
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Test the earbuds with a different Bluetooth device in various environments to see if there is any difference.
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Check the microphone at the bottom of the earbuds and clean it if there is any blockage.
If you need further assistance, please don't hesitate to contact us.
