There are things you can do to enhance sound quality and noise cancellation:
1. Try other sizes of ear tips to ensure you're using one that fits well.
2. Make sure you're wearing the earbuds in the correct position so that it creates a tight seal.
3. Try different noise cancellation modes to find one that's most suited to your environment. You can also customize the EQ to tailor the sound to your ears.
Note: In a noisy environment and at a high volume, you may feel that the noise cancellation performance is not as strong.

If you have additional questions, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat them.