If you find yourself encountering Bluetooth latency issues, this article is here to help. It offers a gentle guide through the process of troubleshooting and resolving such challenges, aiming to enhance your audio experience and ensure seamless connectivity.
It's important to note that there may be a slight delay when using any type of Bluetooth audio device, which is a common limitation of Bluetooth technology. In most cases, this delay is minimal and should not impact your experience. However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth audio device itself, the connected device, the audio source, the specific application being used, and even the network conditions.
To fix this issue, please try the following:
1. "Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer.
2. Make sure the charging case has enough power, and reset the earbuds as per the steps below:
- Take the earbuds out of the charging case.
- Tap and hold the touch-control area on both earbuds for 10 seconds. After 3 seconds, their lights will flash rapidly and you'll hear a pairing notification sound. Continue holding for about 6 more seconds until another sound confirms the successful reset.
3. Test your earbuds with a different Bluetooth device, app, and/or download music/videos to see if the problem still persists.
4. Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.












