Specifications

 

How many Bluetooth devices can the headphones record?

Up to 8 Bluetooth devices at one time.

 

What is the waterproof grade of these headphones?

Headphones: IPX5

Charging case: Non-waterproof

 

Note: 

• Do not place the earbuds and the charging case into a washing machine.
• Make sure that the earbuds and the charging case are dry before charging.

 

Are the earbuds suitable for use while diving or swimming?

No

 

Does the product have a wearing detection feature? 

No, this product does not have a wearing detection feature.

 

What is the maximum latency of the earbuds?

Around 200ms.

 

Do the earbuds provide a voice prompt for power on and low battery?

The earbuds give a voice prompt when powering on. They also provide a low battery voice prompt when the battery level is at approximately 20%, repeating every 15 minutes.

 

Can I just use a single earbud?

Yes, you can use a single earbud. However, you cannot perform operations such as pairing, resetting, or customizing the EQ and LED lights, etc.

 

How do I adjust the volume via the earbuds?

Adjusting volume using touch controls is disabled by default, but you can enable it by customizing the touch controls in the soundcore app.

 

How do I pair the left and right earbuds with different devices respectively?

The left and right earbuds do not support pairing with different devices.

 

What should I do if the product becomes hot while charging?

• Stop charging and check if there is any moisture or sweat in the charging port of the charging case.
• Try cleaning the charging port before attempting to charge again.

 

What should I do if there is no sound coming from the earbuds during a call, but it is heard through the phone after the headphones are paired or reconnected with the phone?

Please select "soundcore V20i" as the output for calls on your phone.

 

What should I do if the earbuds cannot be turned on?

With the earbuds placed inside the charging case, try leaving the case to charge for at least 1 hour.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.