Hey, V20i user,

Thank you for choosing soundcore V20i! These open-ear earbuds are designed to deliver a spectacular listening experience in various settings—whether you're working at the office, chilling at home, exercising, or taking your dog for a walk.

Here are some tips and tricks to help you unlock the full potential of your V20i.

I. How to Wear soundcore V20i Correctly and Comfortably

1. How do I wear the earbuds properly?

V20i earbuds come with four adjustable positions. You can switch between the four settings to find the most comfortable fit. Refer to the image below for correct and incorrect ways to wear them. Generally, earhook positions LV1 and LV2 are best suited for smaller to medium-sized ears, while LV2 to LV4 are typically more comfortable for medium to larger ears.

2. What should I do if the earbuds do not fit securely?

V20i supports multi-level ear hook adjustments, so you can adjust the ear hooks to different positions for a secure fit.

3. What should I do if earbuds are uncomfortable to wear?

① Try adjusting the fit of the earbuds to achieve the best wearing position.

② V20i supports multi-level ear hook adjustments, so you can adjust the ear hooks to different positions for comfort.

4. What to do if the left and right ear adjustments are not the same in the same gear?

Since there is a difference between a person's left and right ears, the earhook position needed for each ear may vary. You can adjust the ear hooks separately for each ear to find the most suitable fit.

II. How to Improve Sound Quality

You can try setting different EQs in the soundcore app or customizing EQ settings.

The default EQ setting for your V20i is soundcore Signature, which delivers a powerful and dynamic listening experience. If this isn't your preferred EQ, you can download the soundcore app to explore our 22 preset EQs. Experiment with options like Classical, Bass Booster, and Podcast to find your favorite, or use the equalizer to create your own custom EQ.

III. Daily Maintenance for Longevity and Performance

1. Cleaning After Exercise:

After exercising, wipe the sweat off the charging contacts. If the earbuds are placed into the charging case while still wet, sweat and dirt can accumulate over time, causing poor contact and issues with powering off or charging.

2. Charging Indicator Check:

When you place the earbuds in the charging case, the case indicator light should turn on and then off. If it doesn't light up, there may be poor contact between the earbuds and the case. To fix this, gently clean the charging contacts on both the earbuds and the case with a cotton swab or a dry cloth lightly dampened with alcohol.

3. Daily Maintenance:

After each use, clean the earbuds and charging case with a soft, dry cloth. Use a cotton swab or dry cloth to clean the charging contacts, and use a brush to clean the speaker mesh of the earbuds.

By following these guidelines, you can enjoy a comfortable, intuitive, and high-quality experience with V20i while keeping them in great shape for years to come.

If you have any questions or run into any issues, we're here for you. Feel free to reach out to our friendly support team through the Help page in the soundcore app or at service@soundcore.com, and we'll get back to you within 24 working hours.

Regards,

The soundcore Team