Are you experiencing issues with your soundcore AeroFit Pro earbuds disconnecting or sound interruptions? Don't worry - there are some steps you can take to fix them. In this article, we'll guide you through some of the most effective ways to resolve disconnect and sound-interrupted issues on your soundcore AeroFit Pro earbuds.
Please note that this doesn't necessarily mean there is an issue with the earbuds, but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.
We kindly ask you to try the following troubleshooting as they have often proven to help:
- Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side. Your right earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
- Reset the earbuds as follows:
Place the earbuds in the charging case with the case open. Press the button on the charging case for 10 seconds until the LED indicators inside the case flash 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally.
- Reset your Bluetooth connection by turning off the Bluetooth from your device (phone/tablet/etc.) for at least 10 seconds and then turn it back on. Please note, that turning Bluetooth off and back on quickly will not reset the connection.
- Try closing any other apps you are not using on your device.
- Test the earbuds by listening to downloaded music/videos.
- Please try with another device (phone/tablet/etc.) and see if the issue is the same.
If you have any more issues or your issue has not been resolved, please contact us for further assistance.
