This article provides a step-by-step guide to troubleshooting and resolving these issues, aiming to enhance your audio experience with seamless, high-quality sound.

It's important to understand that if you're experiencing issues with your earbuds, it doesn't necessarily indicate a problem with the earbuds themselves. The connected device or the environment could be influencing the Bluetooth signals. Obstructions such as walls, pillars, home appliances, and Wi-Fi can interfere with the signal. To maintain a stable connection, it's advisable to avoid these obstructions.

Here are some troubleshooting steps that have been effective in resolving such issues:

1. Keep your audio device closer to your right earbud, which is the master earbud. It connects to both your audio device and the left earbud. For instance, you could keep your audio device in your right pocket or on your right side.

2. Resetting the earbuds can often help. To do this, first remove the pairing history from your Bluetooth device. Then place the earbuds in the charging case, leaving the case open. Press and hold the reset button on the case for 10 seconds until the LED indicators start to scroll and then stay on for 5 seconds. This indicates that the earbuds have been successfully reset.

3. Reset your Bluetooth connection by turning off the Bluetooth on your device for at least 10 seconds before turning it back on. Note that quickly toggling Bluetooth off and on will not reset the connection.

4. Close any unused apps on your device to prevent them from interfering with the Bluetooth connection.

5. Test the earbuds by listening to downloaded music or videos.

6. If the issue persists, try using the earbuds with a different device to see if the issue remains.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.